REoI_Program Coordinator supporting the Coordination Unit (CU)



Improving Equitable Access to High Standard Public Services through GovTech

 Program for

“Program Coordinator supporting the Coordination Unit (CU)”


  Project: Improving Equitable Access to High Standard Public Services Through Govtech Program. Job tittle: Program Coordinator supporting the Coordination Unit (CU) The World Bank is funding the Program “Improving Equitable Access to High Standard Public Services Through Govtech Program”, with the aim to transform learning, modernize customer service and ensure access for all citizens, together with the National Agency for the Information Society (hereinafter AKSHI) as the main agency implementing the Program. The project is structured around three Result Areas (RA): Results Area 1 (RA1): Enhancing E-Service Quality and User Experience. This RA will support the government program ambitions to improve: (i) usability, efficiency, and pro-activity of the e-Albania portal; and (ii) the quality of digital services, to provide advanced, proactive solutions on secure platforms and improve Digital Service Standards Results Area 2: Improving Digital Skills and Digital Inclusion. This RA will support the Albanian Digital Transformation program’s ambitious objectives to transform learning, modernize customer service and ensure accessibility for all citizens. Results Area 3: Strengthening Priority GovTech Enablers. This RA supports the GoA in its program objectives to: (i) strengthen data governance, data security and transparency; and (ii) adopting enabling digital systems, requirements, and intelligent processes. The objective of this procedure is to recruit a Program Coordinator who will provide management support to the Coordination Unit within AKSHI for the implementation of various activities under the program, with regard to cross-cutting areas with a particular focus on monitoring and evaluation, implementation progress, reporting on different levels, change management actions and activities coordination. The assignment will be primarily focusing on monitoring of the PforR and IPF activities, data gathering and elaboration, reporting according to specific templates and frequency, as well as will facilitate documents preparation pre- and post-World Bank’s missions. The Consultant will be responsible for the following:
  • Developing a project management and monitoring system that is comprehensive and efficient regarding all of the required actions, commitments and activities under the GovTech PforR and IPF.
  • Monitoring the overall activities of the PforR, assessing their progress towards the foreseen results and deadlines, as expressed in the Program Appraisal Document and Results Framework (for the PforR), and reporting on the same, for various purposes (thus organizing the information as per specific needs and using different reporting templates).
  • Monitoring overall activities under IPF component and ensuring adherence with the procurement plan, in order to have the technical assistance support and expertise on board with the right timing.
  • Collaborating with the World Bank’s staff and experts to prepare the ground, prior to missions on site, prepare data, reports and other documents for the Implementation Status and Results’ missions, and other fiduciary and environmental and social components, according to required frequency;
  • Closely monitoring the Program Action Plan (PAP) and ensuring compliance with the various deadlines of each action.
  • Preparing specific presentations and reports linked to the Program, as requested;
  • Performing other activities to support the implementation of the PforR and IPF, assigned by the CU Program Director and/or AKSHI General Director.
The detailed scope of work can be found in the Terms of Reference (ToR) for the assignment at the following link:
Terms of Reference_Program Coordinator supporting the Coordination Unit. The consultant shall report to the Program Director and/or AKSHI General Director. The  Consultant  will be stationed in the CU/AKSHI premises in Tirana, full time but should be ready to travel and hold meetings out of the office. The contract will be signed for an initial period of 12 months from contract signing, with a probation period of 3 months.  The contract is subject to further renewal for the Project implementation period, based on the satisfactory performance of the incumbent’s duties and responsibilities. Consultant must have the following qualifications:
  • University Degree in economics, engineering, social science, business administration, or any other related field;
  • At least 10 years of overall professional experience in the public or private sector;
  • At least 5 years of experience in a project/program with a coordination/managing role, both as a consultant or a public officer;
  • Previous experience in monitoring & evaluation will be considered an advantage;
  • Previous experience with World Bank projects or other international organizations will be an advantage;
  • Computer skills (Word, Excel, Access);
  • Fluency in Albanian and working knowledge of English.
Applicants that fulfill the qualification requirements will be further evaluated based on the below criteria:
  1. General Qualification – 30 points
  2. Adequacy for the assignment – 60 points
  3. Language – 10 points
The selection of the service provider will adhere to the provisions outlined in the World Bank Procurement Regulations for Borrowers under Investment Project Financing” as of July 1, 2016, revised on November 2017, August 2018, and November 2020, based on the method of Selection of Individual Consultants, Time-based contract. Further information can be obtained from the address below during business hours from 08:00 to 16:30, Monday to Thursday and from 08:00 to 14:00 on Fridays.

Expressions of interest (CV, cover letter and documentary evidence of obtained qualifications) must be submitted in writing to the address below in person, or by post, or by e-mail at within March 1st 2024.

National Agency of Information Society

Council of Ministers

St. “Papa Gjon Pali 2”, Tirana, Albania